online copywriting


Is the Internet changing the way we write?

Writing is constantly in the process of evolution, as everything else is in this world. Almost 100 new words — taken from new worldly developments and the inter-mixing of various cultures — have been added to the English dictionary in 2009. How much impact has the Internet had on the way we write? This GigaOm blog post cites many instances, for instance the way people write online articles, blog posts, comments, Facebook updates, Tweets, and even text messages. But is that writing? Some of it, yes, most, no. One thing is clear, more and more people are writing, especially with the advent of Facebook and Twitter, but that’s not writing: they simply communicate.

Writing has certainly changed over the years. You read Charles Dickens, Dostoyevsky, and then you read Martin Amis or any other contemporary writers — you notice a big difference. There is less word-play and more communicating of ideas. Readers have less patience of intricate expressions and this is more true on the Internet. But let me not digress into literary writing.

As a content writer and a professional copywriter my primary concern is writing in such a manner that the central idea is conveyed sans obscurity and the reader is prompted to perform an action whether that action is buying something, contacting the business owner, forwarding a link or subscribing to a newsletter. My only concern is that the readers (prospective clients and customers) don’t leave the website just because the copy is too verbose, too long, or too brief.

Considering this, the Internet has definitely made us into better communicators and that’s what writing means: communicating the right ideas to cause the desired effect.

Make an offer your customer or client cannot refuse

The blog post I just read calls it The Godfather Guide to Direct Marketing: Make Me an Offer I can’t Refuse. Although I’ve neither read the book nor seen the movie (I know, I know) but I can totally relate to the expression and this should be consistently kept in mind while preparing promotional literature. Offer something great and highlight it. It should be bigger than your company name. It should be the first thing your customer or client see as soon as he or she comes to your website or unfolds your brochure.

Not everybody is dying to do business with you or awed at the marvelous things you’ve done with your products or services, but how do you solve my problem? For instance, I’ve been thinking of buying a slightly higher-end digital camera for a couple of months, I don’t want to buy a cheap brand and I don’t at the moment have the needed cash to buy a reputed brand like Canon, Sony, Nikon or Panasonic. This is my problem and I’ll immediately buy the camera if a vendor offers me a good solution. There must be thousands of customers like me and if the vendors are not addressing this problem I think they are losing a big chunk of sales. The answer to my problem would be being able to pay in easy, multiple installments and that would be an irresistible offer for me.

But what if you don’t have an immediate offer?

An offer doesn’t always mean giving something tangible. If it is not a direct consumable then it can be some emotional benefit. The point is, your message should answer the question “What is in it for me?” immediately. We’re all besieged with problems and consciously or unconsciously we’re looking for solutions. I’ll revisit my problem again with a new angle. Diwali, one of the greatest Indian festivals, is approaching fast and such festivals bring lots of moments that you would like to capture with your camera and you won’t miss them for the world. It’s a time when families get together and since we live in different cities and even countries, such gatherings are all the more special. Personally, I’d like to click my daughter enjoying a phooljhadi (a tiny firecracker you can hold in hand). An ability to click such moments can also be an irresistible offer for me. Make it so genuine and enticing that I buy the camera at the cost of another expense.

Of course this means you cannot target every customer or client under the sun with that single offer. There might be many who can spend the money but are not crazy about buying a camera although once they have it they can make good use of it. Then there might be some who despite having the ability, and a flicker of desire to buy the camera, are going to spend the festival alone or are not particularly attached to their families and friends. This is where targeting comes. Narrow down your target and you’ll sell more. Don’t worry about losing sales by not offering everybody something; you’ll compensate that by narrow targeting.

A good thing about online copywriting is that you can always perform split-tests. Prepare different pages for different targets and observe how they perform. With pay-per-click advertising it is even easier to see the results quickly.

How to never run out of blog topics

There are torrents of ideas when you start a new blog and in fact you’ve got so much to write that you feel like publishing multiple posts in a single day. You have to forcibly stop yourself just to maintain a semblance of regularity. You start dreaming about featuring in the top 100 blogs of your niche and your traffic graph actually throws buckets full of encouraging numbers at you. It’s like a dream run.

And then you begin to wake up.

It’s not a sudden awakening. You toss and turn around, you try to keep the dream going. 5 posts a day get reduced to 2 or 3 and 2 or 3 get reduced to 1 and then, to your horror, you begin missing entire days. After sometime, it doesn’t even remain a horror, you have nothing new to write and you have lost enthusiasm. You wonder how come all those successful bloggers keep coming up with one killer post after another with phenomenal regularity and to add insult to the injury, they not only write great stuff for their own blogs, they also write awesome guest blog posts for other blogs. What are you missing?

First of all you have to realize that everybody runs out of topics, eventually, even the greatest of bloggers. So how do they get new topics? Here are a few things you can do to keep the streams of blogging ideas flowing:

Be a part of the community

When you work alone there is a far greater chance of you running out of blogging ideas. Visit other blogs in your niche and pay close attention to what people are talking about. You get lots of new ideas when you interact with people.

Give priority to building a community

It’s hard to run out of steam if you’ve got a vibrant community on your blog. It’s always very encouraging when people give feedback, whether positive or negative.

Encourage your visitors to ask questions

Once you’ve developed a community, encourage your visitors to post questions. If you write about a product or a service believe me, people will have unlimited queries, and every query can be turned into an engaging and useful blog post.

Get active on social media

Lots of interaction and stimulation takes place on websites like Twitter and Facebook. People are constantly posting interesting tidbits that can be easily turned into great blog posts. Even small exchanges can be transformed into full-blown blog posts with some effort.

Get ideas from your existing blog posts

Lots of sub-topics are hiding in your existing blog posts. Go through your old archives and try to revive your old blog posts with new perspective. A lot changes in a few months. You can also re-write your older posts with some new twists.

Add value to blog posts and articles appearing on other websites

Use websites like AllTop.com, Delicious, Digg, StumbleUpon and PopURLs to find new content relevant to your field and see how you can derive new content out of them. Don’t worry about always writing longish blog posts. Even if you have one paragraph to add, link to the original content page and add your bit. This way it won’t seem daunting. Besides, sometimes when you think of publishing just a single paragraph, it’s easier to writing a long blog post.

Learn and share continuously

Learning doesn’t just help you blog non-stop, it also improves you as a professional, but that’s a different point. It’s great fun learning new things about your niche and them sharing them with your readers.

The key to NOT running out of blog post ideas is realizing that everybody does, and you constantly have to keep this in mind and plan accordingly. How do YOU make sure that you don’t run out of topics?

Sometimes you don’t get paid for your online copywriting job, big deal!

Once in a while clients don’t pay the remaining amount once I’ve delivered all the content. While trying to find the folder of a repeat client on my PC I came across a few folders belonging to clients who simply vanished after getting their online copywriting job done. The only saving grace is that I rarely start work without taking an advance. As mentioned on this advance for copywriting work link, I charge 100% if the total estimate is less than or equal to $100, 50% if it is between $100 and $200, and 40% if it is more than $200.

So does it make me bitter when clients vanish without paying the remaining 50% or 60%? Of course I feel bad, but no, I don’t become bitter and consider other clients suspiciously. First of all, it rarely happens. Ever since 2004 (when I stopped designing and developing websites and started writing content for websites) I have served more than 300 clients (according to the number of folders I have on my laptop currently) and among these it must be just 15-20 clients who didn’t pay the money they owed. So it is hardly a worrying trend. I wasn’t worried even when I think my 3rd client used the content and never paid the remaining amount.

Second, it gives me a psychological level playing field. Some clients are suspicious: what if I take the advance and never deliver? Most of the clients are overseas and it will be very difficult to chase me (legally or physically) in case they pay the advance and then I vanish or stop responding. Very valid fear and I try to assuage it by encouraging them to go through my website, my various blogs, my social networking profiles and search for my name on Google. I couldn’t have survived by taking advances and not delivering content. About the level playing field thing – if they are still doubtful, I tell them that I too have the same fear. What if I deliver the content and they don’t pay? Just like them, even I cannot chase them, and like me, they don’t even have an extensive profile on the Internet. So I’m at a greater risk.

Why did I start writing this post? It’s because of the writers I work with. Almost all of them are so cautious about getting paid that it begins to sound cheap after a while. They don’t ask what sort of work I’m going to give them and what must be their level of writing skill. They ask, “When are you going to pay, how you are going to pay, are you actually going to pay?” Imagine if I start asking such questions from my clients. Will I get work from them? Fat chance.

The reason they give is that they have had a “bad” experience. Well, when you work on your own you do have bad experiences but it doesn’t mean you carry your frustration out on the person who is trying to give you work. I don’t work with such writers unless they are exceptionally good.

Online Copywriting: difference between features and benefits

Recently I needed to prepare two documents for a client selling a software product: one describing features and the other, benefits. When I delivered him the documents he said I needed to get clear about the difference between the two, and I had basically written the same thing in both the documents. Ever ready to learn more I eagerly agreed to re-write the documents and do more study on the differences between features and benefits.

While working on an online copywriting project my main focus is understanding features, and then communicating the most compelling benefits. Below I’m trying to lay down the basic difference between features and benefits

Features

Let’s suppose you are selling a desktop blog editing software. It’s features would be:

  • Ability to add multiple blog accounts.
  • Inbuilt word processor, thesaurus and spell-check.
  • FTP functionality to upload images.
  • Support for offline and online editing.
  • Support for CSS formatting.

These are the features, things that the software lets you do. But how do you benefit from these features?

Benefits

  • Post blog posts extremely fast and conveniently.
  • Work in a familiar, world-processor like environment.
  • Reduce spelling and grammatical errors.
  • Upload images easily.
  • Format your blog posts to your heart’s content.

All in all, become a better, prolific blogger.

Not all features are equally beneficial to all, but we use products and services for their benefits and not for their features. This is why it is very important to highlight the benefits when you are preparing the copy to sell a product or a service.

Want to be a better copywriter? Know your customers/readers

Effective copywriting and content writing is always preceded by a thorough understanding of your target market – your customers, your readers. Want to be a better copywriter? Think from the perspective of your customers. And in order to be a better online copywriter you also need to understand how the search engines interpret what you have written.

Of course we all have different definitions of being better. By being a better copywriter I mean you can improve your conversion rate and by being a better online copywriter along with improving the conversion rate you also improve your search engine rankings. In the end what matters is what the results are and how consistently your copy can perform.

When you understand the needs and desires of your target readers you can provide them exactly what they are looking for. An average surfer on the Internet is looking for solutions. Even when people are looking for brands they are actually looking for solutions. For instance if I am looking for an iPhone, although I am looking for a particular brand I am actually looking for two things: my desire to own a trendy gadget and the things that I can do with all the functions the phone carries. You have to cater to both the aspects if you want people to buy iPhones from your online store.

So when you are working on a copy understand what your customer is looking for and highlight that thing. If you are promoting yourself as an online copywriter, along with highlighting the sort of service you are providing, also highlight the greatest benefit your clients are looking for in case they want to hire you.

  • Do they want a more professional voice on their website or blog?
  • Are they looking for a particular style of writing?
  • Are they looking for a particular expertise (technical writer, medical writer, film critic, instructional writer, blogger, SEO writer, etc.)?
  • Do they want to improve their conversion rate?

These kinds of things immediately convey to your prospective customer or client you have what they are looking for. If you simply go on and on about what a great writer you are and how many clients you have worked for it is not going to make much impact.

This goes for any kind of product or service. Whenever you are starting to write think about what your customer or client would like to read. If it helps make a list of all the things your customer can gain if he or she purchases your product. Feel enthusiastic about all the benefits your product can offer. Why must your customer feel excited about your product or service? This should be the starting point.